How To Do Production Debugging on the Fly


A case study in swift .NET application debugging using a variety of free tools that can help keep a client happy.
What Is Production Debugging?
Production debugging is all about solving customer-facing issues that aren’t easily reproducible. Take, for example, a common problem of a fast-food restaurant kiosk that goes offline with a blue screen of death. That restaurant loses its ability to accept orders from customers, of course, but it also can disrupt workflows and bring chaos to other parts of the business operations. If the problem can be traced to a hardware issue, hardware can be quickly replaced. But in the case of software issues, replacing hardware will be of no help. Software vendors have to fix the issue, and that, in turn, requires being able to reproduce the scenario first.

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